Privacy Policy

Abby Veterinary Hospital and Emergency (“we,” “us,” or “our”) is a veterinary hospital providing 24/7 urgent care services. We are committed to protecting your privacy while ensuring timely communication during critical situations.

1. Information We Collect

We may collect:

• Name, email address, and phone number
• Emergency or urgent care inquiries
• Appointment or intake-related information
• Messages submitted via forms or chat tools

2. AI & Urgent Care Disclaimer (LOCKED)

Our website may use automated or AI-assisted chat tools to assist with general intake and routing only. These tools do not provide medical advice, diagnoses, or treatment recommendations. If your pet is experiencing an emergency, please contact the hospital directly by phone or visit the clinic immediately.

3. SMS & Mobile Messaging

If you provide your mobile number, you may receive time-sensitive conversational messages related to:

• Intake coordination
• Follow-up communications
• Service-related updates

Message frequency may vary. Message and data rates may apply.
Reply STOP to opt out or HELP for assistance.

4. Use, Sharing & Security

Personal information is used only for communication, operational purposes, and legal compliance.
We do not sell personal information.
Our digital infrastructure is supported by VSA Vet Media as a data processor.

5. Contact Information

Abby Veterinary Hospital and Emergency
📍 2388 McCallum Rd Abbotsford, BC V2S 3P4
📞 +1 (604) 969-0911

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