At Abby Veterinary Hospital and Emergency, we value the trust you place in us when caring for your pets. Protecting your privacy and safeguarding your personal information is an important part of that trust. This Privacy Policy explains how we collect, use, and protect the information you share with us.
1. Information We Collect
We may collect personal information such as your name, address, phone number, email, and details about your pet’s health. This information helps us provide the best possible medical care and keep accurate records.
2. How We Use Your Information
Your information is used only to:
• Provide veterinary care to your pet.
• Contact you about appointments, treatments, or emergencies.
• Keep you informed about services, reminders, or hospital updates.
• Maintain accurate medical records for safe and effective care.
3. Protecting Your Privacy
We respect your confidentiality. Your information is never shared, sold, or disclosed to third parties, except when required by law or with your permission (for example, when referring your pet to a specialist).
4. Third-Party Services
Occasionally, we may connect with third-party providers (such as labs or referral specialists) to support your pet’s care. We only share the information necessary to provide these services and expect the same level of privacy protection from our partners.
5. Your Choices
You can update your personal details or communication preferences with us at any time. If you wish, you may also request access to your records by contacting our hospital directly.
6. Website Use
If you use our website, we may collect non-personal information (such as browsing activity) to help us improve the user experience. We do not use this information to personally identify you.
7. Questions or Concerns
If you have any questions about this Privacy Policy or how your information is handled, please reach out to us at:
Abby Veterinary Hospital and Emergency
Unit C, 2388, McCallum Rd, Abbotsford, BC, V2S 3P4
604-850-0911
By choosing Abby Veterinary Hospital and Emergency, you place your trust in us — both with your pet’s health and your personal information. We take that responsibility seriously and remain committed to handling your information with care, respect, and confidentiality.
